We know you will want your flooring delivered to you as soon as possible, so we offer delivery dates that are convenient for you.
When we deliver
Deliveries are made Monday to Friday, excluding bank holidays. Orders placed at a weekend or on a bank holiday are processed on the next working day. Both delivery services usually take two days to dispatch. During key holiday periods our delivery timescales may be affected.
Delivery cost
Delivery is £40.00. We deliver to any UK address unless stated otherwise below.
Standard and bespoke delivery
You can choose between a standard delivery and a bespoke delivery. Please use the bespoke delivery option to tell us about anything the driver needs to know, such as narrow lanes or restricted vehicle access. We use a variety of vehicles, up to 18 tonne, and we will assume every address is easy to access unless you tell us otherwise. If your address is hard to find, please give us a what3words location or describe the access as clearly as you can.
Postcode restrictions
Our delivery service is subject to postcode restrictions. If your delivery address is in one of the following areas, we will contact you about timescales and costs, and additional courier surcharges may apply. Please check with the office before placing your order.
- Ireland
- Areas of Scotland, including the Highlands, Grampian and the Scottish islands
- Guernsey
- Jersey
- Isle of Man
- Isle of Wight
Receiving your order
All deliveries are made to the kerbside. We will not deliver the products into your property. A signature is required on delivery, so please make sure someone is available to receive the order. Depending on the quantity, your flooring may arrive on pallets by heavy goods vehicle.
If nobody is there to take responsibility for the flooring at the delivery address, we will contact you to arrange a re-delivery and a re-delivery fee of £40.00 will be charged.
Before you order
Please check your order carefully, including your delivery details and contact number, as we use this information to process your order and to contact you if we need to.
We cannot be held responsible if orders are delayed. Flooring sometimes needs to acclimatise, so we advise you to only book a fitter after you have taken delivery of your order.
Separate deliveries
We aim to deliver your order in one delivery. Occasionally more than one courier or delivery is needed because of irregular sizes or shapes. If this happens we will let you know.
Need more flooring?
If you have not ordered enough material, you can buy more of the same product online.
Changing or cancelling your order
To amend your order, please call 024 7530 1916 and we will do our best to help. You may be able to cancel your order before you receive it, although a delivery fee may still apply depending on how far your order has progressed.
Questions
Call 024 7530 1916 or email hello@lvtflooringdirect.uk. For an accurate quote or help with a floor plan, please contact the office.